In the spring of 1996, a 14-year-old American living in Guatemala happened to visit the less-than-year-old FBI website, apparently out of curiosity.

To his great surprise, the teen immediately recognized a Top Ten fugitive featured on FBI.gov. It was “Uncle Bill”—a family friend and handyman who, ironically, had helped hook up the boy’s computer a few weeks earlier.

In reality, Uncle Bill was Leslie Ibsen Rogge, a prolific bank robber who is believed to have pocketed an estimated $2 million from about 30 bank heists across the United States. Rogge landed on the FBI’s Ten Most Wanted Fugitives list in January 1990 and fled to Guatemala about two years later. He had been on the run more than a decade when the teen made his shocking discovery. The ensuing manhunt and media exposure convinced Rogge to surrender to an FBI agent at the U.S. Embassy in Guatemala City on May 18, 1996.

For the Bureau, Rogge’s capture was a milestone. The FBI.gov website was launched on June 30, 1995—20 years ago today—populated with digital versions of the organization’s signature wanted flyers. Less than 11 months later, the site played a direct role in reeling in its first fugitive, a Top Tenner no less. Most likely, the itinerant bank robber represented the first cyberspace capture in the history of U.S. law enforcement.

Rogge’s arrest served as something of a proof of concept for the FBI’s use of the Internet as a crime-fighting tool. It has been full steam ahead ever since. FBI.gov now features hundreds of fugitives and missing persons in multiple categories of crime and terrorism. The Bureau dipped its first toe in social media in 2008; today, a steady stream of pictures, podcasts, and videos are broadcast on various channels, including via a specific Most Wanted Twitter feed set up three years ago. In December 2012, the Bureau built the first national electronic repository of its wanted bank robbers on a dedicated website that includes a gallery of nearly 500 searchable suspects and a map that plots robbery locations.

The collective result of all these efforts has been a rising tide of digitally driven captures. Over two decades, a total of 71 fugitives and missing persons have been located as a direct result of the FBI’s web presence, an average of one every three-and-a-half months. Hundreds—if not thousands—more cases involving fugitives and missing persons have been supported by web publicity. There is no longer a need for wanted posters to be tacked to the walls of American post offices when they can be put right at the fingertips of the three billion Internet users around the world.

From its earliest days, the FBI website has sought information from the public on high-profile cases—including the search for the infamous “Unabomber” in the mid-1990s. But it was the terrorist attacks of September 11, 2001 that by necessity propelled FBI.gov forward as an operational tool. That day, as the massive investigation got underway, the Bureau quickly stood up an electronic form to gather tips on the attacks from the public. Information came pouring in, and the tip line has been going strong ever since, now expanded to any criminal or national security investigation. This April, it logged its four millionth tip. The submissions have provided vital intelligence in terrorism and espionage cases and prevented a number of shootings and attacks on U.S. soil, including imminent threats to everyone from soldiers to schoolchildren. 

Increasingly in recent years, FBI.gov also has been integrated into publicity campaigns to reignite cold cases and to aid high profile probes. To support the investigation into the attacks on the U.S. Special Mission in Benghazi in September 2012, for instance, the Bureau set up a special Facebook page in Arabic seeking information from people in Libya and nearby countries.

Along with its investigative value, FBI.gov—as well as the various other specialized Bureau websites that have emerged over the years—supports the needs of many different customers, from the researchers who pore over crime statistics to the police professionals around the world who read the regular FBI Law Enforcement Bulletin. Among other things, these websites enable the public to electronically read Bureau records, explore Bureau careers, and learn about cyber safety.

Over the past 20 years, the FBI’s web presences have become effective crime-fighting and customer service tools, increasingly vital to protecting the public and carrying out the Bureau’s daily work. FBI.gov has been viewed an estimated one billion times since 1995, with traffic to its more than 180,000 pages now averaging around 10 million visits a month. The Bureau’s online presence today also includes 54 social media sites or pages; the agency’s main Facebook and Twitter pages alone have a combined following of 2.2 million people, while its videos on YouTube have nearly 40 million views.

Back in 1996, a single poster on what was then a sparse FBI.gov website forced an international fugitive to turn himself in. Today, thanks to the growing capabilities of the Bureau’s websites, there is less and less room for criminals and terrorists to hide.