“With our job, average doesn’t really exist,” said Sharon, a threat intake examiner (TIE) at the FBI’s National Threat Operations Center (NTOC). “Every time we pick up the phone it’s a different situation.”
NTOC’s TIEs handle about 3,100 different situations every day, as phone calls and electronic tips flow into the FBI facility in Clarksburg, West Virginia. The calls and online tips can touch on any one of the FBI’s areas of focus—from counterterrorism and counterintelligence to bank robberies, public corruption, violent crime, and more. The FBI’s goal is to make sure every tip is evaluated rapidly and appropriately, as it continues to invest in the operations, training, and staffing of the operations center.