9/11 20th Anniversary Graphic
August 26, 2021

Remembering 9/11

Attacks 20 years ago shaped today’s FBI 

The morning of September 11, 2001 remains one of the most pivotal points in American history—and for the FBI. The ensuing investigation was the largest in the history of the Bureau. The attacks led to far-reaching changes in the organization as it elevated terrorism to the gravest threat against the U.S.

The attacks took the lives of nearly 3,000 people, and the crash sites represented the largest crime scene in FBI history. At the peak of the case, more than half of all FBI agents were at work to identify the hijackers and their sponsors and, along with other agencies, to head off any possible future attacks.

Over the last 20 years, the Bureau evolved from an agency focused primarily on criminal offenses into an intelligence-based national security and law enforcement organization. Preventing terrorism continues to be the FBI’s top priority; the Bureau has established more than 200 Joint Terrorism Task Forces with partner law enforcement agencies across the country.

But the threat picture has changed. Racially or ethnically motivated extremism and anti-government or anti-authority violent extremism are the top domestic terrorism threats today. These actors often plan their attacks alone or in small cells—presenting an even greater challenge to law enforcement as they seek to prevent the next act of violence. 

The events of 9/11 are forever etched in the minds of anyone old enough to remember the day. Those who were on the East Coast recall that it was a brilliant, clear morning. Then, at 8:46 a.m., American Airlines Flight 11 crashed into the North Tower of the World Trade Center in New York City.

In a meticulously planned attack, terrorists hijacked four airliners. They flew three of the planes into buildings: the twin towers of the World Trade Center in New York and the Pentagon in Arlington, Virginia. They crashed the fourth plane in rural Pennsylvania. The attacks killed 2,976 people and injured thousands more. Today, many first responders are still dealing with adverse health effects from working in toxic conditions.

An emergency worker walks amid the rubble of the World Trade Center in Manhattan after the September 11, 2001, attacks.
Washington Field Office Evidence Response Team members at the Pentagon shortly after the attack on 9/11.
Recovery efforts at site of Flight 93 crash in Shanksville, Pennsylvania.
The crash sites in New York, Virginia, and Pennsylvania represented the largest crime scene in FBI history. The ensuing investigation was also without precedent; at one point, more than half of all special agents were working on some aspect of the case. 

Immediately after the attacks, the FBI’s top job was to identify the attackers and prevent another incident. Experts in terrorism, evidence collection, and other specialties worked feverishly to determine what had happened and who was responsible. The FBI also coordinated with its partners in law enforcement and the intelligence community domestically and abroad as it launched its most ambitious investigation ever.

Within minutes, officials at FBI Headquarters in Washington, D.C., activated the Strategic Information and Operations Center. By the end of the day, the FBI had established command posts for each of the three crash sites.

Thousands of agents interviewed witnesses and sources. They tracked down clues and tips worldwide to determine what had happened, who did it, and how future acts could be prevented. The FBI started identifying the 19 terrorists within hours.

Then-FBI Director Robert S. Mueller, III broke with routine and based the massive investigation out of FBI Headquarters instead of a field office. The PENTTBOM Team—short for Pennsylvania, Pentagon, and Twin Towers Bombing—coordinated the investigation out of a basement office, where dozens of agents would build a case against those responsible. 

The case, which remains open, revealed extraordinary acts of courage and selflessness among the spectrum of responders. And it forever changed the way the FBI works with law enforcement and intelligence community partners to keep Americans safe in the U.S. and abroad.

“Because of that terrible day, starting in 2001 under the leadership of Director Mueller, the FBI transformed itself in ways that have made us stronger and better—and our country safer,” Director Christopher Wray said in 2019 during a visit to the National September 11 Memorial & Museum in New York City.

In Their Own Words 

Responders to the 9/11 attack sites in New York, Virginia, and Pennsylvania recalled the early hours, days, and weeks that followed.


Special Agent C.C. was the assistant weapons of mass destruction coordinator on the National Capital Response Squad out of the Washington Field Office at the time. He set up the first FBI command post at the Pentagon and was the first on-scene commander. Transcript
Special Agent M.G. led the PENTTBOMB team that investigated the 9/11 attacks.Transcript
Special Agent J.P., assigned to the Washington Field Office Joint Terrorism Task Force, was one of three on-scene commanders at the Pentagon. Transcript

New York 

Special Agent A.B. worked near Ground Zero after the September 11 attacks on the World Trade Center and served as the liaison between the FBI and the New York City mayor’s office on victims’ issues. Transcript
Special Agent W.J. was based in the Brooklyn-Queens Resident Agency but was in the city for an interview the morning of September 11. He was working on an organized crime squad at the time. He was nearly killed in the collapse of the North Tower. Transcript
Special Agent J.A. was working on a truck hijacking squad in Brooklyn-Queens and was attending a meeting for hostage negotiators in New York City on September 11. He led the investigation of two suspected co-conspirators in the weeks that followed. Transcript
Special Agent S.S. was a member of New York’s Joint Terrorism Task Force. She worked briefly at the forensic recovery operations in Staten Island and near the World Trade Center site after the attack on New York City on September 11. Transcript


Special Agent B.C. was the media representative for the Pittsburgh Field Office. He was on site the day after the event and stayed until the FBI turned the scene over to the county coroner. Transcript
Special Agent M.S. was one of three supervisory agents from the Pittsburgh Field Office on the scene after terrorists crashed a plane near Shanksville. He was in charge of site logistics. Transcript
Special Agent P.M. was in charge of site security at the crime scene near Shanksville, Pennsylvania, after terrorists crashed a plane there on September 11. Transcript
After planes crashed in New York and Washington, D.C. on September 11, 2001, employees at the FBI’s Pittsburgh office weren’t sure where to respond. Then news came of a fourth plane—United Flight 93—heading their way.

Transcript / Visit Video Source

By the Numbers 

More than 4,000 special agents and 3,000 professional employees helped in the recovery and subsequent investigation of the 9/11 attacks, which challenged the FBI to deploy its assets efficiently and in innovative ways. All FBI Headquarters divisions, field offices, and nearly every unit at the FBI Laboratory contributed. Among the efforts:

  • In New York, more than 1,000 FBI employees from 55 of the 56 field offices worked to recover victims, evidence, and personal belongings.
  • At the Pentagon, 155 FBI employees from eight field offices recovered evidence.
  • In Pennsylvania, 152 FBI employees from eight field offices recovered evidence.
  • Special agents and personnel in at least 30 of the FBI’s foreign offices tracked down leads and worked with international partners.
  • The FBI responded to more than 500,000 investigative leads.
  • Special agents conducted more than 167,000 interviews.
  • The FBI collected and processed more than 150,000 pieces of evidence.
  • Photographers took more than 170,000 pictures.
  • Computer experts examined more than 35 terabytes of data in the first 30 days of the investigation alone.
  • More than 70 agents and professional staff worked on the core investigative team.
  • Scores of FBI Laboratory personnel helped identify victims and hijackers through DNA.
  • Dozens of document experts reviewed more than 1,600 small or damaged pieces of paper.
  • Dozens of fingerprint examiners received more than 3,800 pieces of evidence and conducted more than 126,600 comparisons.
  • Five FBI cadaver dogs worked at the Pentagon.
  • Highly skilled FBI artists developed models of the sites and produced dozens of graphics.
  • Hazardous materials specialists from numerous field offices worked the three sites.
  • Explosives experts examined plane wreckage and building debris for evidence of bombs.
  • FBI pilots transported teams, equipment, and specialists to different locations.
  • Technical specialists restored the New York Field Office’s computer and phone systems and provided emergency communication systems in Virginia and Pennsylvania.
  • FBI SWAT teams provided security at all three sites, and Hostage Rescue Teams evaluated security at several locations.
  • Specialists helped recover audio and data from cockpit voice and flight data recorders and analyzed other audio and video recordings.
  • The FBI’s Office for Victim Assistance (now the Victim Services Division) was created to serve thousands of victims and their families. 

The Terrorists 

The 19 men who hijacked and crashed the four planes were all trained by al Qaeda. Three of the suspected pilots—Mohamed Atta, Marwan Al-Shehhi, and Ziad Jarrah—were part of an al Qaeda cell based in Hamburg, Germany. All four pilots took flying lessons in the United States.

Fifteen of the hijackers came from Saudi Arabia, two from the United Arab Emirates, one from Egypt, and one from Lebanon. The oldest was 33; the rest were between 20 and 29. The group also included two sets of brothers: Wail and Waleed Al-Shehri on American Flight 11, and Nawaf and Salem Al-Hazmi on American Flight 77.

The hijackers began entering the United States in January 2000 to advance the plot. All 19 were in the country by early July 2001.

The Flights: A Timeline 

The Victims 

Nearly 3,000 people died on 9/11. A 2-year-old girl on Flight 175 died with her parents on their way to Disneyland. An 85-year-old man on Flight 11 died alongside his wife on their way to her son’s wedding. Eight children died, including three 11-year-olds on Flight 77 taking a school trip. Three college students died on Flight 93.

The victims lived in New York, Washington, D.C., and 27 states. One financial services firm lost 658 employees. The U.S. Army lost 75 men and women. More than 400 first responders, including 60 law enforcement officers, were killed. Nearly 3,000 children lost a parent. The FBI family lost two members that day: Special Agent Lenny Hatton was assisting firefighters was inside the World Trade Center when the buildings collapsed. Former Special Agent John O’Neill was also killed in the collapse.

Today, FBI Director Wray requires new special agents and intelligence analysts to visit the National September 11 Memorial & Museum to remind them of their role to protect the American people and to remember the sacrifices of their brothers and sisters who rose to the occasion and responded on 9/11. 

“When you have tough days—and I guarantee you, you will have tough days—remember this day and let it bring you back to the core of your job,” Wray tells new agents and analysts. “The stakes of the work we do. The people we do the work with. The people we do the work for. If you always keep those things front and center you’ll have an incredibly rewarding career at the Bureau and you’ll leave the organization even better than when you found it. And our country will be better for it, too.”