Resources for Victims: Lewiston, Maine Shootings

Updated November 5, 2023: 

The City of Lewiston, in partnership with the state of Maine and community partners, will open the Community Resiliency Center (CRC) at 184 Main Street beginning Monday, November 13.

The Red Cross, other local and state partners, and the FBI Victim Services Division have coordinated services for victims’ families at the Family Assistance Center (FAC) located at the Lewiston Armory. The FAC has closed as of Thursday, November 2, at 5 p.m. and will transition to the CRC. Access to services in Lewiston will continue during this transition.

The CRC will be launched under the management of the Lewiston-based non-profit Community Concepts. The CRC will provide supportive services for victims, survivors, first responders, and families impacted by the mass violence. The CRC will be in downtown Lewiston and is in the process of being established to welcome individuals in need. 

In the interim, every identified victim has been connected to a victim advocate who will continue to provide support services and resources to them and their families. More information on the hours of operation of the CRC and the services provided will be released in advance of the opening on November 13.

If individuals are in need of immediate support, the following resources are available: 

  • Sweetser will have walk-in capacity for those seeking services and support, located at 217 Main Street, Lewiston, Monday to Friday, 8:00 a.m. to 5:00 p.m.
  • Call or text 988: This suicide and behavioral health crisis hotline is answered 24 hours a day, seven days a week by trained crisis specialists offering free, confidential support for anyone. Specialists also can respond by chat at
    • Information for the deaf and hard of hearing is available here, and the Maine Association for the Deaf has information on counseling and other support.
    • Veterans and their loved ones can dial 988 then press 1, text 838255, or chat at
  • Teens and young adults can text (207) 515-8398: The National Alliance on Mental Illness Teen Text Line connects youth with other youth to help them manage their challenges every day from 12 to 10 p.m.
  • If you’re unsure, contact 211. It provides general information, including how to access behavioral health and social service resources, 24 hours a day, seven days a week. Information can also be found at
  • Clinicians, educators, and first responders can call 1-800-769-9819: The FrontLine WarmLine offers free support services to help these professionals manage the stress of responding to disasters from 8 a.m. to 8 p.m., seven days a week.

All of these resources provide free, confidential support.            

Press release: City of Lewiston to Open Community Resiliency Center on November 13

Previous updates:

Victims of the shootings in Lewiston, Maine, will have a place to go to receive help and support. Officials are setting up a Family Assistance Center (FAC) at the Lewiston Armory located at 65 Central Avenue, Lewiston, ME. They are creating one central space for victims and their loved ones to gather so they don’t have to make multiple stops as they seek assistance. This space is also open for those individuals who were present at the shooting sites, but not physically injured. Media will not be allowed to enter the FAC out of concern for privacy of victims. 

The Maine State Police in conjunction with the Maine Attorney General’s Office, the Red Cross, and the FBI Victim Services Division will open the space on Saturday, October 28. The hours of the FAC will be from 10 a.m. to 7 p.m. The FAC will remain open for an adequate period of time to allow access for all victims.  

A separate site providing mental health assistance at the Ramada Inn in Lewiston, Maine, has been created for the larger community. For more information, please visit the City of Lewiston’s Facebook page.   

Victims and their loved ones will be able to access a number of resources to include mental health services, financial aid, spiritual care, and access to victim advocacy and support services.

There will be a significant police presence at the FAC to address security concerns. 

FAC Address

  • Note: The FAC has closed effective November 2.

Community Mental Health Assistance Center Address

  • Ramada Inn by Wyndham Lewiston Hotel and Conference Center
    490 Pleasant St. Lewiston, ME 04240

National Mass Violence Victim Resource Center 

Maine Crisis Line
Free and confidential services available 24/7 to help you connect with a trained professional in your area. 

NAMI Maine Helpline 
Offers mental health resources, information, and support. 

988 Suicide and Crisis Lifeline
National suicide and behavioral health crisis hotline. Free, confidential, 24/7 support. Calls will be answered by trained crisis specialists at the Maine Crisis Line.  

  • Call or text 988 or chat,
  • Teen Text Line: 207-515-8398 

Parents of Murdered Children
The only national helping organization which is specifically for the survivors of homicide victims. Follow up with supportive family services after the murder of a family member or friend. 
Maine Chapter (

Statewide Directory of Health and Human Resources
Statewide directory of over 8,000 heath and human resources providing 24/7, free and confidential support to people in crisis or emotional distress works. 

Tri-county Mental Health Services  

  • Call: 888-304-4673 
  • Monday – Friday, 8 a.m. to 5 p.m. 

The FrontLine WarmLine
Support for clinicians and first responders.  

  • Call: 207-221-8196 or 866-367-4440 
  • 8 a.m. to 8 p.m., 7 days a week  

Disaster Distress Hotline
The DDH provides crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster.