A World of Trouble, 1989-2001

All was calm aboard Pan Am Flight 103 as it cruised high above Scotland. At least for the moment.

It was a touch past 7 o’clock in the evening on December 21, 1988—four days before Christmas Day. The massive Boeing 747 had left Heathrow Airport in London about 35 minutes earlier on its journey to New York City. On board were 259 passengers and crew, including 180 Americans who were headed home for the holidays.

Also on board, in the cargo hold near the front of the aircraft, was a suitcase full of plastic explosives.

Suddenly, the bomb exploded with tremendous force. In a few horrifying seconds, the plane was ripped apart by the tornado-strength shock waves resulting from the blast and began plunging to earth. Not a single soul survived the attack.

Meanwhile, the southern coast of Scotland was about to become a massive crime scene. Metal hunks and fragments from the plane started raining down on the tiny town of Lockerbie and the surrounding countryside. The wing section and fuel tanks hit hardest; their high-speed impact—estimated at 500 miles an hour—wiped out a string of homes in Lockerbie, carving out a crater more than 150 feet long and creating a massive fireball that instantly incinerated 11 men, women, and children. Within minutes of the mid-air explosion, debris and human remains were scattered across some 845 square miles of Scotland.

A massive crater created in the town of Lockerbie by the crash of Pan Am Flight 103 in December 1988. AP Photo
A massive crater created in the town of Lockerbie by the crash of Pan Am Flight 103. AP Photo.
A Scottish police officer searches for clues near the nose of the downed Pan Am Flight 103 on a farm outside of Lockerbie in December 1988. AP Photo.
A Scottish police officer searches for clues near the nose of the downed Pan Am Flight 103 on a farm outside of Lockerbie. AP Photo.

The downing of Flight 103 was an attack of major proportions: aside from the 1983 truck bombing that killed 241 Marines in their barracks in Beirut, it took more American lives than any other terrorist strike up to that point in history. The death toll from the incident remains the third highest from terrorism in the nation’s history.

It was also a sign of things to come—a shocking prelude to a new age of international crime and terror. The investigation that followed was itself a harbinger—both massively complex and multinational in scope. The case was led by Scottish constables, British authorities, and the FBI, but it also involved police organizations in Germany, Austria, and Switzerland and intelligence agencies from many of these countries. Investigators turned up tiny bomb fragments that eventually pointed to a pair of Libyan intelligence operatives, who were indicted in the U.S. and Scotland and tried in the Netherlands. The chief U.S. prosecutor was none other than Robert Mueller, the future FBI director.

The FBI had been investigating international crime and working with global partners for years—including with the Canadians beginning in the late 1920s and the British starting in the late 1930s. The Bureau had set up its first international offices, or legal attachés, in the 1940s in Mexico City, London, Ottawa, Bogotá, Paris, and Panama City, followed by Rome and Tokyo in the 1950s. But the coming international crime wave would be of an entirely different magnitude.

It would be driven by two major forces.

First, around the same time that Pan Am Flight 103 was exploding into a million pieces, a shadowy terrorist organization was secretly starting to come together in the Middle East.

With their surprising victory over Soviet forces in Afghanistan in the late 1980s, tens of thousands of foreign mujahadeen who’d joined the struggle were brimming with confidence, wanting to advance their Islamic cause in other parts of the world. One group that congealed during this time was called “al Qaeda, or “the Base.” Its leader—Usama bin Laden—was the son of a wealthy Saudi businessman and a successful merchant in his own right. After centering operations in Sudan in 1992, bin Laden began formulating plans to attack the West with an evolving, deadly new brand of jihad. The following year, Ramzi Yousef—a young extremist who’d trained in one of bin Laden’s camps—would lead the first major Middle Eastern terrorist attack on American soil by planting a truck bomb beneath the World Trade Center.

It was just the beginning. Bin Laden and his supporters would later move to Afghanistan, where an alliance with the Taliban government gave them a secluded safe haven for training recruits and planning attacks, more of which were just around the corner.

Second, the international landscape had begun changing in ways that didn’t seem possible just a few years earlier, and the resulting shifts would have a profound impact on the state of security worldwide.

An FBI agent comforts a man who lost a loved one in the April 1995 Oklahoma City Bombing. Rueters photo.
An FBI agent comforts a man who lost a loved one in the 1995 Oklahoma City Bombing. Reuters photo.

One major development came in November 1989 when the Berlin Wall crumbled, electrifying the world and helping to speed the lifting of the Iron Curtain. By 1992, the Union of Soviet Socialist Republics—the U.S.S.R.—was officially history.

With the end of the Cold War came a growing outbreak of freedom, not just in Central and Eastern Europe but across the globe. As the rigidity, repression, and control that characterized communism began giving way to the civil liberties and free markets of democracy, the world started opening up. It soon became possible to travel to more places, to trade with more countries, and to communicate more freely with more people. At the same time, technology was taking off, with more and more computers being connected into larger and larger networks until a “world wide web” was born. On the cusp of the 21st century, globalization had arrived in a powerful new way.

The Gangs of America

    MS-13 Gang Suspect
    SWAT Team Arresting Gang Members
Top: An MS-13 suspect. Tattoos play a key role in gang identity and are
often complex and symbolic. Tears, for example, can mean that a gang
member has killed someone or has spent time in prison. Above: The FBI
arrests suspected members of MS-13.

The history of street gangs in the United States is a long, sordid one—dating all the way back to colonial days. Over the past two centuries, gangs have changed and morphed in countless ways—spreading from ethnic group to ethnic group and from city to city, until they’ve put down roots in every state in the union; impacting neighborhoods, schools, Native American reservations, and even the military; getting their hands dirty through theft, murder, drug trafficking, and endless other crimes; and sowing plenty of violence and heartbreak along the way.

For many years, most gangs operated locally and fell under the jurisdiction of state and local authorities, but some started expanding their reach nationally and even internationally as the 20th century came to a close. By the early 1990s, the FBI had already been investigating some of these national groups, like the Crips and the Bloods, the Jamaican Posses, and various outlaw motorcycle gangs. The Bureau had established anti-gang squads in several field offices and had started using the same federal racketeering laws that proved successful in the fight against organized crime to dismantle gangs from the top down.

After conducting a number of successful multi-agency investigations—and recognizing the synergies gained through them—the Department of Justice and the FBI launched new “Safe Streets Task Forces” in 39 cities in 1992. These task forces—made up of investigators and prosecutors from all levels of law enforcement—blend the resources, information, and unique expertise of each agency. In 1993, the FBI also announced its National Gang Strategy, formalizing efforts to identify and pursue the most dangerous gangs by using federal statutes with tougher sentences and sensitive investigative techniques.

Gangs continue to evolve. Today, they are multiplying, becoming more criminally experienced, getting more entrenched in small cities and towns, and forming stronger networks across the nation and around the world. The FBI and other law enforcement agencies are evolving right along with them, adding new strategies and tools to the mix—from a new multi-agency task force that targets the especially violent gang MS-13 to a new National Gang Intelligence Center that integrates information from across law enforcement on the gangs that pose the greatest threat. The Bureau and its partners are also taking advantage of new technologies like gunshot detection sensors and a new software tool that combines mapping software with intelligence to pinpoint crime.

Meanwhile, the Safe Streets initiative is still going strong. By April 2008, the number of task forces had risen to 193, with 141 specifically dedicated to violent gangs.

Along with these many changes came a fresh set of national security challenges. As borders became unsealed and the global economy matured, organized criminal groups gained greater freedom to roam and conspire and found new markets for their drugs and other contraband. The threat of weapons of mass destruction falling into wrong hands was heightened by the break-up of the Soviet Union and the emergence of black markets for “loose nukes” and other weapon technologies. Competitiveness between companies and countries grew fiercer as the playing field flattened, spurring new levels of economic espionage, intellectual property rip-offs, and other crimes against businesses (in 1996 an Economic Espionage law was passed, giving the FBI a new responsibility). And technologies like the Internet gave terrorists, spies, and criminals not only a world of new targets to attack, but also the ability to attack them from the anonymity and comfort of their own crime dens.

Beginning in the early 1990s, even as it was dealing with a range of new domestic security issues—including escalating street gang violence, major crisis situations like Waco, and the worst domestic terrorist attack in U.S. history—the FBI began reconstituting itself for a global age.

Director Freeh presents awards to the Russian Interior Minister in Moscow in 1997. Freeh traveled the globe during his tenure building stronger law enforcement relationships to battle terrorism, international organized crime, and drug trafficking. Reuters photo.
Director Freeh presents awards to the Russian Interior Minister in Moscow in 1997. Freeh traveled the globe during his tenure building stronger law enforcement relationships to battle terrorism, international organized crime, and drug trafficking. Reuters.

A centerpiece of that effort was new and stronger global partnerships. During the summer of 1994, Director Louis Freeh—who’d taken over the reigns of the FBI the previous year—led a delegation of high-level diplomatic and federal law enforcement officials to meet with senior officials of 11 European nations on international crime issues. A number of key agreements were hammered out and protocols signed.

The most historic one came in Moscow. On July 4, 1994—as Americans celebrated Independence Day back home—Freeh announced the opening of a new legal attaché in the Russian capital. FBI agents working in Moscow? It was nearly unthinkable just a few years earlier. Now, it was not only a reality but also the start of a long, productive law enforcement partnership for both countries.

Waco and Ruby Ridge

  Waco Compound Burning
The Branch Davidian compound near Waco, Texas, in flames on April 19, 1993. 

Two events occurred in late 1992 and early 1993 that had a major impact on FBI policies and operations.

In August 1992, the FBI responded to the shooting death of a Deputy U.S. Marshal who had been killed at Ruby Ridge, Idaho while participating in a surveillance of federal fugitive Randall Weaver. In the course of the ensuing standoff, Weaver’s wife was accidentally shot and killed by an FBI sniper.

Eight months later, at a remote compound outside Waco, Texas, FBI agents sought to end a 51-day standoff with members of a heavily armed religious sect called the Branch Davidians who had killed four ATF officers. After sending tear gas into the buildings, agents were horrified when the cultists set fire to the compound. Although some FBI agents risked their lives to save cult members, 80 Davidians died in the blaze. The loss of life was tragic, but as study after study later confirmed, the FBI fired no shots that day and did not start the fires that ultimately engulfed the compound.

Nevertheless, these two events set the stage for public and congressional inquiries into the FBI’s ability to respond to crisis situations, leading to the creation of the FBI Critical Incident Response Group in 1994 that integrates the FBI’s tactical and investigative expertise into a single organization. As a result of this change and the Bureau’s growing negotiations skills, for example, a contentious standoff in Montana three years later was peacefully resolved.

The trip was just the beginning. Freeh made many more visits overseas in the years to come, sharpening joint efforts against international organized crime, drug trafficking, and terrorism. In all, he traveled to 68 countries and met with more than 2,100 foreign leaders.

He also made it a priority to open a series of new legal attachés, where special agents serve as official diplomatic representatives and work face-to-face with their international partners to build close, mutually beneficial relationships. As international crime and terrorism grew, these “cop-to-cop” bridges, as Freeh called them, were fast becoming vital to supporting the growing number of FBI cases with international leads, to responding quickly to crimes and terrorist attacks abroad, and to sharing intelligence and information to prevent threats from ever reaching U.S. shores.

The Ones That Never Happened

International and domestic terrorists carried out some deadly and destructive attacks against the U.S. during the 1990s, both here and overseas. But did you know that the FBI and its partners prevented nearly 60 terrorist strikes during the decade, including several that could have been devastating?

Here are a few of the most significant of these preventions:

  • On June 24, 1993, following leads from the 1993 World Trade Center bombing and earlier proactive investigations by the New York Joint Terrorism Task Force, an FBI SWAT team and a NYPD bomb squad stormed a local garage and arrested a group of international extremists in the act of mixing explosives. The terrorists were planning to bomb multiple landmarks in New York City—including the United Nations building, the Holland and Lincoln tunnels, and federal building that houses the FBI’s New York field office.
  • In January 1995, Filipino police responded to a fire in a Manila apartment that had been accidentally started by Abdul Murad and Ramzi Yousef, mastermind of the Trade Center bombing. A subsequent search of the apartment revealed that Yousef, his uncle Khalid Shaikh Mohammed, and others were planning a series of major attacks. Two plots involved assassinating Pope John Paul II and blowing up as many as 12 American commercial airliners flying from Asia to the United States. On February 7, 1995, Yousef was arrested in Pakistan; he was later returned to the U.S. for trial.
  • In July 1997, the FBI and state and local authorities in Texas, Colorado, and Kansas prevented an attack by right-wing extremists who wanted to engage in a firefight with United Nations troops that they believed were stationed at the U.S. Army base at Fort Hood, Texas. On July 4, FBI agents and Texas state police arrested Bradley Glover and Michael Dorsett about 40 miles from Fort Hood; subsequent searches revealed that they had stockpiled weapons, explosives, body armor, and camouflage clothing. Additional co-conspirators were arrested in the next several days.
  • On December 3, 1999, a plot to bomb two large propane tanks in California was foiled when two men affiliated with an anti-government group and outfitted with a cache of weapons and explosives were arrested by the Sacramento Joint Terrorism Task Force. A third co-conspirator was later located and detained. It is estimated that the explosion of the tanks would have resulted in widespread fire and as many as 12,000 deaths.
  • On December 14, 1999, Ahmed Ressam, a 34-year-old Algerian, was stopped at the U.S.-Canadian border with a car full of explosives. He later admitted that he was planning to bomb Los Angeles International Airport on the eve of millennium celebrations. An FBI investigation—supported by Canadian and Algerian officials and others—revealed that Ressam had attended al Qaeda training camps and was part of a terrorist cell operating in Canada.

In 1993, the FBI had 21 offices in U.S. embassies worldwide; within eight years that number had doubled. During that time, legal attachés were opened in such strategic locations as Pakistan, Egypt, Israel, Jordan, Turkey, South Korea, and Saudi Arabia. And in the years that followed, this trend continued: by May 2008, the FBI had more than 200 special agents and support staff in over 60 international offices.

During the 1990s—in case after case, from terrorist bombings to burgeoning cyber attacks—these legal attachés proved invaluable. For example, when al Qaeda operatives bombed U.S. Embassies in East Africa on August 7, 1998, killing hundreds of American, Kenyan, and Tanzanian citizens, FBI agents stationed in legal attachés in South Africa and Egypt were at the scene in a matter of hours. As a result, they were able to launch joint investigations with African authorities, to preserve the crime scenes, and to gather critical evidence as life-saving efforts were underway.

These attacks were soon directly linked to bin Laden, who was indicted and placed on the FBI’s Ten Most Wanted Fugitives list in June 1999. A number of top al Qaeda operatives were ultimately captured and imprisoned for their role in the bombings, and the attacks led to ramped up anti-terror efforts by the United States and by the FBI, which created its first Counterterrorism Division in 1999, consolidating its many anti-terrorism efforts and capabilities for the first time in 20 years.

Attacks in Africa

FBI Agent Searches for Clues Following Kenya Embassy Bombing (Reuters)

An FBI agent rakes through debris looking for clues following the car bombing of the U.S. Embassy in Kenya. Reuters.

“Kenbom/Tanbom”—that’s what FBI investigators called the cases of the nearly simultaneous blasts of U.S. embassies in the East African countries of Kenya and Tanzania on August 7, 1998.

More than 220 people died, including 12 Americans, and some 4,500 people were wounded. Those on the scene talked about the destruction with steel in their voices, vowing to bring those responsible to justice.

In the end, approximately 900 FBI investigators deployed to those two locations to assist in the recovery of evidence, to help identify the victims at the bomb sites, and to work with their African colleagues on the ground to track down the terrorists responsible. The extraordinary efforts of federal and international partners led to the identification, arrest, and extradition to the U.S. of four members of the al Qaeda terrorist network involved in the bombings. Each was found guilty in court and sentenced to life in prison. Several more suspects have since been arrested or killed.

The attacks were al Qaeda’s deadliest prior to 9/11—but not its last. On October 12, 2000, suicide terrorists exploded a small boat alongside the USS Cole as it was refueling in the Yemeni port of Aden. The blast ripped a 40-foot-wide hole near the waterline of the Cole, killing 17 sailors and injuring many more. The extensive FBI investigation that followed helped identify the victims and ultimately determined that al Qaeda terrorists had planned and carried out the bombing.

During this time, joint efforts expanded with the Drug Enforcement Administration, or DEA, in battling global narcotics trafficking. In 1994, for instance, the FBI and DEA established the Southwest Border Project to focus investigative resources specifically to disrupt and dismantle the activities of significant Mexican drug trafficking organizations operating in the southwest border region of the United States. This initiative and other multi-agency operations led to the capture of several major drug lords and to the takedown of drug trafficking organizations around the world.

The mysterious mid-air explosion of TWA Flight 800 some nine miles off Long Island in July 1996 led to a long and difficult investigation. The FBI’s scuba team in New York helped scour a 40-square-mile patch of the ocean floor, recovering the remains of all 230 victims and over 95 percent of the airplane. Terrorism was initially suspected as the source of the explosion, and despite a raft of speculation, a massive, 17-month investigation by the FBI’s Joint Terrorism Task Force and the National Transportation Safety Board concluded that the explosion was caused by mechanical failure. Here, an FBI agent stands next to the reconstructed plane in a Navy hangar. Reuters.
The mysterious mid-air explosion of TWA Flight 800 some nine miles off Long Island in July 1996 led to a long and difficult investigation. The FBI’s scuba team in New York helped scour a 40-square-mile patch of the ocean floor, recovering the remains of all 230 victims and over 95 percent of the airplane. Terrorism was initially suspected as the source of the explosion, and despite a raft of speculation, a massive, 17-month investigation by the FBI’s Joint Terrorism Task Force and the National Transportation Safety Board concluded that the explosion was caused by mechanical failure. Here, an FBI agent stands next to the reconstructed plane in a Navy hangar. Reuters.

To further build partnerships and share skills with its counterparts across the globe, especially in the fragile new democracies that had sprung up in Eastern Europe following the fall of the Soviet Union, the FBI launched a series of new international training initiatives. One groundbreaking effort was the International Law Enforcement Academy, opened in Budapest in April 1995 and led by the FBI. The academy teaches police managers from across Central and Eastern Europe cutting edge leadership skills, anti-corruption strategies, human rights, counterterrorism investigative techniques, major case management approaches, and other issues critical to building the rule of law in their countries. By April 2008, it had trained nearly 3,000 professionals from 27 nations—and spawned more International Law Enforcement Academies worldwide.

The Enemies Within

  Aldrich Ames Arrest
Aldrich Ames is arrested by FBI agents outside his home on February 21, 1994.
Ames provided a wealth of secrets to the Soviets, leading to the compromise of
more than 100 U.S. intelligence operations and to the deaths of 10 American assets. 

The Berlin Wall had crumbled. The Cold War was over. So there was no need to worry about anyone trying to steal American secrets anymore, right?


Turns out, the espionage threat remained as strong as ever. Instead of coming mainly from just one direction—the Soviet Union—it started to come from many places. Traditional foes were looking to rebuild their militaries and economies—at America’s expense. And other nations wanted our country’s secrets to help secure their place on the changing global stage...militarily, economically, or both.

FBI Agent Robert Hanssen  
Robert Hanssen

During the 1990s and into the new century, the FBI refocused its counterintelligence strategy to better reflect this new world order. That included addressing a rising threat—economic espionage. All the while, it kept catching traditional spies. Among the 50 or so people arrested for espionage during this time period were four major moles in the U.S. intelligence community who were still spying for Russia—Aldrich Ames and Harold Nicholson at the CIA and Special Agents Earl Pitts and Robert Hanssen at the FBI.

Hanssen’s arrest in February 2001, in particular, led to significant changes in the way the Bureau manages its counterintelligence investigations, including more centralized oversight at FBI Headquarters. The Bureau also established and implemented a comprehensive security program focusing on personnel, information, and physical security. 

The FBI Goes to Hollywood

    Stars of the X-Files TV Show
    John Walsh of America's Most Wanted
Top: David Duchovny and Gillian Anderson, stars of The X-Files.
Above: John Walsh of the America’s Most Wanted TV show.
Both photos: Twentieth Century Fox Film Corp.

Whether it’s the mission, the mystique, or all the suspense and drama you can wring out of catching the bad guys, the FBI has long been a fixture in American pop culture, appearing in countless movies, novels, TV shows, radio programs, pulp magazines, and even comic strips.

Among the memorable moments:

  • In 1935, Jimmy Cagney starred as the tough, smart FBI Agent Brick Davis in the movie, G-Men, heroically tracking down the crook that killed his friend. The film was the FBI’s first appearance on the silver screen, and its huge success spawned a wave of similar movies, from Public Hero Number One to The House on 92nd Street.
  • In 1959, Jimmy Stewart played the amiable, hardworking FBI Agent Chip Hardesty in The FBI Story, based on a best-selling book of the same name.
  • The prime-time TV show, The FBI, featured Efrem Zimablist, Jr., as the iconic face of the Bureau from 1965 to 1974. The popular program, produced with the assistance of the FBI, helped recruit many new employees into the organization.
  • The tongue-in-cheek B-movie, I Was a Zombie for the FBI, was released in 1982 and went on to become something of a cult classic. The plot line: FBI agents work to save the planet after aliens try to turn mankind into zombies by spiking the world’s favorite soft drink.
  • Starting in the late 1980s, TV became a powerful force for catching crooks thanks to popular shows like Unsolved Mysteries and America’s Most Wanted, which built on the FBI’s successful efforts to enlist the public’s help in locating wanted fugitives and missing persons. Since it debuted in 1988, America’s Most Wanted has helped take a thousand fugitives off the streets.
  • In 1991, the crime novel The Silence of the Lambs became a blockbuster on the silver screen, with Special Agent Clarice Starling (Jodie Foster) using the hot forensic science technique of the day—criminal profiling—to match wits with the brilliant, cannibalistic serial killer Dr. Hannibal Lecter (Anthony Hopkins). Several more books featuring these characters were later turned into films.
  • In 1993, David Duchovny and Gillian Anderson made their appearance as the alien-chasing FBI agents Fox Mulder and Dana Scully in the long-running cult phenomenon The X-Files, uttering classic lines like “the truth is out there” while hopelessly trying to find it.
  • Johnny Depp starred as New York Special Agent Joe Pistone in the 1997 film, Donnie Brasco, based on Pistone’s memoir about his undercover work to infiltrate the Mafia.

Today, the FBI is as popular as ever in print and on screen. Bureau sleuths are regulars on a slew of fictionalized TV dramas, including Bones, Criminal Minds, Numb3rs, and Without a Trace, and the FBI has had leading roles in many post-9/11 movies such as The Kingdom and Untraceable. These portrayals rarely show how the FBI really operates—they are fiction, after all—but the Bureau does work with many producers, screenwriters, and authors to make their depictions of the FBI as realistic and accurate as possible.

It was just the beginning, especially as a commercially viable Internet began to take off in the mid-1990s. Computer worms and viruses had begun circulating on the web as early as 1988, and they gained power and sophistication with each passing year. These bits of malicious code would quickly grow into a new national security and criminal threat, able to cause millions and even billions of dollars in damages around the world at lightning speed and to bring down vital military, government, and public safety networks. And before long, the Internet was spawning an increasing breed of new crime challenges—everything cyber-stalking to cyber-terrorism, from phishing to spamming and spoofing.

A New Home, a New Name, and a Continuing Mission

Exterior of CJIS BuildingIn July 1997, the Criminal Information Services Division, or CJIS, moved into new, state-of-the-art digs in Clarksburg, West Virginia. The massive complex was a major upgrade for CJIS, which had been created five years earlier from the “Ident” division set up in 1924 and from other offices.

The move came just in time to help CJIS take on new responsibilities and develop new capabilities. For example, in response to the “Brady Bill,” the National Instant Criminal Background Check System was launched in November 1998, making it possible to instantly determine whether a prospective gun buyer is eligible to buy firearms and explosives—and making our nation’s streets safer by keeping dangerous weapons out of wrong hands. The following year, the National Crime Information Center—a massive index that puts criminal justice information at the fingertips of law enforcement officers in their squad cars and offices—went through a major upgrade. That same year, CJIS also created the Integrated Automated Fingerprint Identification System, a national fingerprint and criminal history system that made it easier and faster for law enforcement to submit fingerprints into the database and to find matches.


The FBI responded by building its investigative expertise, staffing up a series of new programs, and ultimately becoming a leader in fighting cyber crime.

For example, the Innocent Images National Initiative—which catches pedophiles using the Internet to purvey child pornography and to lure children into situations where they can be harmed—was established in Baltimore in 1995 and eventually expanded nationwide. InfraGard, begun in Cleveland in 1996 and likewise extended across the country, unites public and private sector professionals in working to protect the nation’s physical and electronic infrastructure. In 1998, the FBI’s National Infrastructure Protection Center was created to monitor the spread of computer viruses, worms, and other malicious programs and to warn government and business of these dangers; this center was later folded into continuing FBI and Department of Homeland Security efforts. And in 2000, the FBI joined with the National White Collar Crime Center in standing up an Internet Fraud Complaint Center—now called the Internet Crime Complaint Center—to serve as a clearinghouse for reporting and triaging computer-related crimes and for performing analysis and research on behalf of the law enforcement community.

By the turn of the 21st century, the FBI had become a full-fledged international agency with a full plate of national security responsibilities. But the deadliest terrorist attack in U.S. history was just around the corner, and it would lead to even more sweeping changes for the FBI.

Nestled deep in the heart of FBI Headquarters is the Bureau’s high-tech command center—called the Strategic Information and Operations Center, or SIOC—which was created in 1989 to centrally manage one or more crisis situations. The center went through a major upgrade in 1998 and later became the nerve center of the FBI’s massive 9/11 investigation. AP Photo.
Nestled deep in the heart of FBI Headquarters is the Bureau’s high-tech command center—called the Strategic Information and Operations Center, or SIOC—which was created in 1989 to centrally manage one or more crisis situations. The center went through a major upgrade in 1998 and later became the nerve center of the FBI’s massive 9/11 investigation. AP Photo.

A Lesson to Remember

How seriously does the FBI take its responsibility to uphold the civil liberties of every man, woman, and child it is sworn to protect?

Seriously enough that it sends every new agent to a specialized tour of the Holocaust Museum in Washington, D.C. After the tour, agents and museum representatives talk about how the Nazis took power in Germany in 1933 with the help of civilian police and what horrors can occur when law enforcement fails to protect and serve with compassion and fairness.

The program began in April 2000 with the help of the leadership of the Anti-Defamation League, and it makes a stunning and lasting impact on the agents. The program has since been expanded to include top Bureau execs as well as police leaders training at the FBI Academy. In the mid-1990s, the FBI also began a block of instruction on law enforcement ethics for new agents and other employees.