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Next Generation Workspace Provides Better Collaboration for FBI Users

WASHINGTON (March 2010)—The FBI began introducing a new desktop computer work environment in late 2009 through testing at its various field offices. Now currently halfway through the deployment of this equipment to all offices, we are literally changing the way agents look at their computer screens. (This might also be due to the new 24-inch monitors!)

This arrival signifies a strategic new era of information technology as the FBI upgrades its desktop hardware and office productivity software. It also introduces new unified communications capabilities. The equipment is part of an FBI field office modernization project, the Next Generation Workspace (NGW), which is transforming how the Bureau conducts business.

“This is a tremendous undertaking by the Information and Technology Branch to improve the FBI’s productivity,” said Chad L. Fulgham, the Bureau’s Chief Information Officer. “The NGW provides hardware and software that will increase the FBI’s effectiveness and ability to better collaborate across the enterprise, the Intelligence Community, and our law enforcement partners.”

Deployment of the new monitors, desktop hardware, and associated software to various FBI field offices began on the west coast and is moving eastward, with a targeted completion date in the summer of 2010. In addition to new hardware, the NGW will have Microsoft ® Office 2007 for productivity tools, Communicator 2007 for instant messaging, and presence and Live Meeting 2007 for web collaboration. Future capabilities for the FBI workspace include Voice over Internet Protocol (VoIP), which is a phone service that uses broadband Internet connectivity to dial and connect, and desktop Video Teleconferencing. This technology and communication strategy will give employees the ability to more easily and effectively collaborate to carry out the FBI’s mission.

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