Terrorist
Screening Center homepage
Redress Procedures
The
Terrorist Screening Center (TSC) works with the Department
of Homeland Security and other Government agencies on a
daily basis to resolve complaints from individuals experiencing
repeated screening delays or difficulties that may be related
to the consolidated terrorist watchlist. Because individuals
could experience problems during screening for any number
of reasons, not just because of the terrorist watchlist,
they should contact the agency conducting the screening
process in question.
Because
the contents of the consolidated terrorist watchlist are
derived from classified and sensitive law enforcement and
intelligence information, the TSC cannot confirm or deny
whether an individual is on the watchlist. The watchlist
remains an effective tool in the government's counterterrorism
efforts because its contents are not disclosed. The nondisclosure
of the watchlist information protects the government's operational
counterterrorism and intelligence collection objectives,
as well as the personal safety of those involved in counterterrorism
investigations.
See
TSC's Frequently
Asked Questions for additional information about the
TSC.
Filing
a Redress Inquiry
The
TSC does not accept redress inquiries directly from the
public. Instead, members of the public must contact the
relevant screening agency with their questions or concerns
about screening. The screening agency is in the best position
to identify and resolve issues related to that agency's
screening process. Information on how to contact screening
agencies is listed below.
Traveler
Screening Redress
The
Department of Homeland Security Traveler Redress Inquiry
Program (DHS TRIP) provides a way for travelers to express
concern when they believe they have been incorrectly delayed,
denied boarding, identified for additional screening, or
have otherwise experienced difficulties when traveling or
seeking entry into the country. DHS TRIP allows travelers
to submit a redress inquiry in a single request via a secure
website. DHS TRIP works with the Department's component
agencies, such as U.S. Customs and Border Protection and
the Transportation Security Administration, and other Government
agencies including the Department of State and the TSC,
as appropriate, to make an accurate determination about
any traveler who has sought redress.
Please
go to the DHS
TRIP website to review frequently asked questions or
file a request for redress related to your travel screening.
Inquiries
Related to Visas
The
State Department's Bureau
of Consular Affairs website provides information on
how to address questions about the denial of a visa. Individuals
who are overseas should contact the American embassy or
consular office abroad about visa issues.
Additional
Information About the Redress Process
