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Sarah Zeigler – Ombudsman (an internal position for the benefit of onboard FBI employees)
Sarah
Zeigler was raised in Wilmette, Illinois, and she graduated
in 1971 from high school in Winnetka, Illinois. Prior
to entering on duty with the FBI in 1981, she worked
in private industry in the Chicago area, where she
acquired a variety of office skills.
Prior
to assuming the position of Ombudsman in 1997, she
served as a Supervisory Employee Relations Specialist
in the Office of Professional Responsibility. She founded
the FBI's Support Employee Advisory Committee, Aegis,
and was the first Chairperson of a Director's Advisory
Committee to coordinate a joint meeting of the chairs
for the purpose of addressing crossover issues. She
has served as an EEO Counselor, and she developed Violence
in the Workplace protocol for the FBI.
In
her capacity as an internal Ombudsman, Mrs. Zeigler
works to achieve balance and harmony in the workplace
through fostering good communication on multiple levels
for FBI employees. She views her role as a partnership
with employees and management in ensuring that issues
of significance to the Bureau are surfaced at appropriate
levels. She offers confidential, impartial assistance
to employees who are experiencing difficult workplace
problems, and she generates options for resolution.
She is also available to answer questions, to provide
coaching and referrals, and to simply listen. Mrs.
Zeigler's "Ombudsman Corner" of the Investigator
provides helpful advice on issues that routinely surface
to an Ombudsman.
Mrs.
Zeigler is a member in good standing with The Ombudsman
Association, and she holds a certificate in Conflict
Resolution from American University.
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