Jennifer R. Sanchez – Assistant Director, Information Technology Customer Relationship and Management Division
Mrs. Jennifer R. Sanchez has served as the assistant director for the Information Technology Customer Relationship and Management Division since February 2014. She is responsible for establishing and enforcing information technology (IT) project management best practices in the Information and Technology Branch.
In April 2012, Mrs. Sanchez was promoted to assistant director of the Information Technology Services Division (ITSD). Prior to that assignment, she served as deputy assistant director of ITSD. Previously, she served as the section chief of the Systems Support Section within the division, where she managed six units responsible for maintaining software applications used Bureau-wide. She also served as the division’s audit liaison, managed the division’s budget, and provided oversight to the FBI’s Investigative Data Warehouse program. She was responsible for the implementation of SharePoint 2007—the FBI’s new Intranet content management system—and the post-migration support for the FBI payroll’s transition to the National Finance Center.
Mrs. Sanchez joined the FBI in 1978 as a file clerk in the Identification Division, where she later became a fingerprint examiner. In 1980, she was assigned as a computer programmer for the Field Office Information Management System, the precursor to the current Automated Case Support system.
She also worked 17 years supporting the Violent Criminal Apprehension Program at Quantico, Virginia. In that role, Mrs. Sanchez supported state and local law enforcement agencies in using the FBI’s applications to analyze violent crimes.
In 2003, Mrs. Sanchez was assigned as unit chief of the Headquarters Investigative Software Development Unit. She was responsible for upgrading the Foreign Intelligence Surveillance Act (FISA) Management System to interface with the Department of Justice’s FISA program and developing the FBI’s Intelligence Information Report Dissemination System. Mrs. Sanchez served as acting section chief of the Systems Support Section from 2006 to 2008.
In May 2009, Mrs. Sanchez was named one of CIO Magazine’s “Ones to Watch” in information technology.
She holds a bachelor of science degree in computer science, a master of science degree in information systems, and graduate certificates in software engineering and information engineering—all from George Mason University. She is also a certified project management professional.