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NICS Update on August 1, 2012

NICS Update on August 1, 2012

On Wednesday, August 1, 2012, the NICS Section modified the telephone scripts/menu options you are used to hearing when calling the NICS Section at 1-877-324-6427 for a NICS Background Check and/or Customer Service. The new menu options have been put into place to allow for improved customer navigation. Below you can view the menu changes pertaining to Federal Firearms Licensees (FFLs). Please feel free to contact FFL Liaison Specialist Kim Brown at (304) 625-7387 for additional information.

NICS Phone Script/Menu Option Modifications – Effective August 1, 2012

Greeting (You will hear this message every time you contact the NICS Section by phone)

Thank you for calling the FBI NICS Section. Please listen carefully as our menu options changed August 1, 2012. Your call may be monitored or recorded for quality purposes.

For Federal Firearms Licensee information, Appeal and Voluntary Appeal File process information, and much more pertaining to the FBI NICS Section, please visit our website at www.fbi.gov/nics.

Main Menu

If you are a Federal Firearms Licensee calling to request a NICS background check, press 1*.

For Federal Firearms Licensee Customer Service, press 2.

For questions on denied or delayed transactions, or other general inquiries, press 3*.

For Fax on Demand options, press 4.

If you know your party’s extension, press 5.

If you are calling from a court or law enforcement agency, press 6.

To repeat this menu, press the pound key.

*Pressing option 1 will transfer the FFL to one of the NICS Contracted Call Centers for a NICS Background Check. (This process has not changed.)

*Pressing option 2 will take you to the FFL Customer Service Menu listed below.

FFL Customer Service Menu

If you are a Federal Firearms Licensee, there is a wealth of information and resources available at your fingertips at www.fbi.gov/nics-ffl.

If your call was disconnected while being transferred for further review, press 1.

If you are checking the status of a previous NICS background check, press 2.

For enrollments, general information, and other requests, press 3.

If you are calling for NICS E-Check enrollment or other information regarding the NICS E-Check, press 4.

For mailed copies of NICS forms or brochures, press 5.

To repeat this menu, press 9.