Home About Us CJIS Criminal History Summary Checks Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

1. Does the FBI accept personal checks, business checks, or cash?

No. Do not send personal checks, business checks, or cash, as they are not an acceptable form of payment for Departmental Order (DO) requests. Personal or business checks submitted with a DO request will not be returned. The CJIS Division will destroy the monetary instrument and will provide the customer a letter explaining why the monetary instrument could not be used.

2. Can someone else pay for my Criminal History Summary?

Yes. They must complete the Credit Card Payment Form with the cardholder’s signature or obtain a money order or certified check for $18 U.S. dollars made payable to the Treasury of the United States. Please be sure to sign where required.

3. Do you have procedures for expeditious handling?

No. The CJIS Division does not expedite requests; however, an expedited response may be provided by an FBI-approved Channeler.

4. Where can I get my fingerprints taken?

If submitting directly to the FBI, your local, county, or state law enforcement agencies may take your fingerprints for a fee. Also, some printing companies offer this service; check the yellow pages in your telephone book or search online.

If using the Channeler option, please contact the FBI-approved Channeler for information on how to get your fingerprints taken.

5. What if my fingerprints are continuously rejected?

Have multiple sets of fingerprints taken, preferably by a fingerprinting technician. (This service may be available at a law enforcement agency). Mail all fingerprint forms to the CJIS Division with your request. For more information on taking legible fingerprints, refer to the Recording Legible Fingerprints brochure.

Note: The FBI does not provide name checks for DO requests.

6. Can I use the fingerprint card I download from this site?

Yes, but if you go to a law enforcement agency or private fingerprinting agency to be fingerprinted, they may prefer to use a fingerprint card on standard card stock. You may use the fingerprint card provided by the printing agency.

7. Can I use the same fingerprint card I used for my previous Criminal History Summary?

No. The FBI requires a current fingerprint card to process your Criminal History Summary.

8. Will my fingerprint card be returned?

No. Due to concerns related to the protection of personally identifiable information, fingerprint cards are no longer being returned either for a “no summary” response or with a Criminal History Summary.

9. How will my Criminal History Summary be sent back to me?

The FBI will return all results, both foreign and domestic, by U.S. First-Class Mail via the United States Postal Service.

10. How do I notify the FBI if my address has changed since I submitted my request for my Criminal History Summary or if I want to verify my correct address was submitted?

Please complete and sign the Address Change Request Form and fax it to (304) 625-9792, or scan the form and e-mail it to .

Note: Changes will not be made unless a signature is present on the form.

11. Does the FBI provide apostilles*?

(*An apostille is a certification that a document has been “legalized” or “authenticated” by the issuing agency through a process in which various seals are placed on the document.)

The CJIS Division will authenticate all U.S. Department of Justice Order 556-73 fingerprint search results by placing the FBI seal and the signature of a division official on the results at the time of submission. Note: The FBI seal is no longer a raised seal. Documents authenticated by the FBI may then be sent to the U.S. Department of State by the requestor to obtain an apostille if necessary. Requests to authenticate previously processed results will not be accepted. Note: If a Channeler will be used and an authentication (apostille) is needed, please contact the Channeler to determine if this service is provided.

12. How do I challenge my FBI record?

Review the Challenge of a Criminal History Summary to obtain information regarding your FBI Criminal History Summary.

13. How can law enforcement entities request certified copies of fingerprints and/or Criminal History Summary information?

Visit the Certified Copies of Fingerprint and/or Criminal History Summaries page to obtain information on requesting certified copies of fingerprints and/or Criminal History Summary information by law enforcement entities.

Note: An individual cannot request a certified copy of fingerprints and/or Criminal History Summary information.