Frequently Asked Questions
Frequently Asked Questions
1. Does the FBI accept personal checks, business checks, or cash?
No. Do not send personal checks, business checks, or cash, as they are not an acceptable form of payment for Departmental Order (DO) requests. Personal or business checks submitted with a DO request will not be returned. The CJIS Division will destroy the monetary instrument and will provide the customer a letter explaining why the monetary instrument could not be used.
2. Do you have procedures for expeditious handling?
3. Where can I get my fingerprints taken?
Your local, county, or state law enforcement agencies may take your fingerprints for a fee. Also, some printing companies offer this service; check the yellow pages in your telephone book or search online. If using the Channeler option, please contact the for additional information.
4. What if my fingerprints are continuously rejected?
Have multiple sets of fingerprints taken, preferably by a fingerprinting technician. (This service may be available at a law enforcement agency). Mail all fingerprint forms to the CJIS Division with your request. For more information on taking legible fingerprints, refer to the Recording Legible Fingerprints brochure.
Note: The FBI does not provide name checks for DO requests.
5. Can I use the fingerprint card I download from this site?
Yes, but if you go to a law enforcement agency or private fingerprinting agency to be fingerprinted, they may prefer to use a fingerprint card on standard card stock. You may use the fingerprint card provided by the printing agency.
6. Will my fingerprint card be returned?
No. Due to concerns related to the protection of personally identifiable information, fingerprint cards are no longer being returned either for a “no summary” response or with a Criminal History Summary.
7. How do I notify the FBI if my address has changed since I submitted my request for my Criminal History Summary or if I want to verify my correct address was submitted?
Please complete and sign the and fax it to (304) 625-9792, or scan the form and e-mail it to firstname.lastname@example.org.
Note: Changes will not be made unless a signature is present on the form.
8. Does the FBI provide apostilles*?
(*An apostille is a certification that a document has been “legalized” or “authenticated” by the issuing agency through a process in which various seals are placed on the document.)
The CJIS Division will authenticate all U.S. Department of Justice Order 556-73 fingerprint search results by placing the FBI seal and the signature of a division official on the results at the time of submission. Note: The FBI seal is no longer a raised seal. Documents authenticated by the FBI may then be sent to the U.S. Department of State by the requestor to obtain an apostille if necessary. Requests to authenticate previously processed results will not be accepted. Note: If a Channeler will be used and an authentication (apostille) is needed, please contact the Channeler to determine if this service is provided.
9. How do I challenge my FBI record?
10. How can law enforcement entities request certified copies of fingerprints and/or Criminal History Summary information?
Visit the Certified Copies of Fingerprint and/or Criminal History Summaries page to obtain information on requesting certified copies of fingerprints and/or Criminal History Summary information by law enforcement entities.
Note: An individual cannot request a certified copy of fingerprints and/or Criminal History Summary information.